Sapphire Pulse recovery
For a device in locked mode when Sapphire can’t be reached. Works with no internet.
This copy of the app isn’t working out codes correctly. Don’t use it: use the copy in 1Password.
1. Master key
From 1Password. It stays on this page only: it isn’t saved or sent anywhere, and it’s cleared after 5 minutes.
2. The number on the lock screen
On the device, press “Can’t reach Sapphire?”. Type the 6-digit number it shows. The reply opens the desktop for an hour, once.
2. Passwords
Only if the lock screen itself won’t start. At the Windows sign-in, choose Other user, or press Ctrl+Alt+Del and Switch user, and sign in as SapphireAdmin.
Other numbers
- SapphireAdmin
- Sapphire (everyday account)
- BitLocker recovery password
If the admin password doesn’t work, try the Admin no. one higher: the device may have just changed it.
Also as one file to keep in 1Password, and for the command line on Windows, Linux and Mac (Apple chip, Intel).