Sapphire Pulse recovery
For a device in locked mode when Sapphire can’t be reached. Works with no internet.
This copy of the app isn’t working out codes correctly. Don’t use it: use the copy in 1Password.
1. Master key
From 1Password. It stays on this page only: it isn’t saved or sent anywhere, and it’s cleared after 5 minutes.
2. The number on the lock screen
On the device, press “Can’t reach Sapphire?”. Type the 6-digit number it shows. The reply opens the desktop for an hour, once.
Type this on the lock screen
2. Passwords
Only if the lock screen itself won’t start. At the Windows sign-in, choose Other user, or press Ctrl+Alt+Del and Switch user, and sign in as SapphireAdmin.
Other numbers
- SapphireAdmin
- Sapphire (everyday account)
- BitLocker recovery password
If the admin password doesn’t work, try the Admin no. one higher: the device may have just changed it.